I keep seeing my old photo(s) when I try to upload new photo(s)

You might notice that after your photos has been uploaded, you still cannot see the changes - this is because you must use your browser's refresh button to see the changes. When you go to a website your computer stores the page information into a temporary cache memory file so that as you scroll back and forth between pages your computer does not have to go back to the web server and “get” the page you were just at.

So if you don’t “refresh” after changes have been made, your computer might be readying the older version stored in your cache memory and that's why you can't see the new updates!

So always remember to refresh your browser.


Just click the “refresh” or “reload” arrow button at the top of your browser window so that it will load the most recent changes.


If that still does not work, you might have to try a "force refresh" which will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing.  Just hit the control (Ctrl) and F5 button at the same time (Windows). Or, if you are using a Mac - Apple + R or Cmd + R.

Still not working? You may have to clear your browser's cache. Choose your browser from this list: http://www.wikihow.com/Clear-Your-Browser's-Cache and follow the instructions!

Have more questions? Submit a request


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    Ramin Honest

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    Abdul samuel mans

    I need support from you to get a visa

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    Thomas Smith

    The only way to apply for the Green Card Program (DV-VISA) is online so please click this link, https://www.usgreencardoffice.com/apply

    Remember ONLY apply if you can pay the application fee online

  • Avatar
    Mohammad rahman Clay


    Hello, I want to apply for the DV Lottery in USA


    If you want to participate in the Diversity Visa Program then you need to apply online.

    You should only apply if you have a Visa or MasterCard and can pay the application fee online.

    Before you apply please make sure that you're born in a Qualified Green Card Lottery Country.

    There are two Green Cards Program plans to choose from. 

    Both singles and couples will be able to choose either a one or a two-year submission plan.

    To get a better understanding of the different submission plans, please check out the Diversity Visa Lottery Fees

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    Kedir Abdurezak


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    Martin Salimo Juma

    How much is charged for application