The it might be because our email went to your spam or junk folder.
Please check your spam or junk folder
If you use Gmail and you find a message wrongly classified as spam, you can unmark the message. Just select the message, and click the Not Spam button that appears at the top and bottom of your current view. Unmarking a message will automatically move it to your inbox.
If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by adding our email email@example.com & firstname.lastname@example.org addresses to your Contacts list.